FAQs


What is UTZ Certification?

UTZ Certified stands for sustainable farming of cocoa with better opportunities for farmers, their families and our planet. The UTZ program enables farmers to learn better farming methods to increase yields for cocoa, help improve working conditions and to help take better care of the environment. Peterbrooke Chocolatier is one of the early adopters of this program in the United States. Learn more at www.utzcertified.org.

How long has Peterbrooke been in business?

Peterbrooke has been making our delicious chocolate products since 1983! Now we have multiple locations throughout the Southeast.

Do you offer custom chocolates?

We offer custom chocolate molds for any occasion! We also offer custom logo chocolate bars and custom chocolate baskets. Please contact us at ­1-800-771-0019 or visit your local Peterbrooke Shop to see how we can help you create unique items just for you!

What is your most popular product?

Our most popular product is our chocolate covered popcorn. It’s the perfect blend of salty and sweet!

What is your return policy?

If you are unsatisfied in any way with any of our products, please contact our customer service department at (800) 771-0019 or contact pbinfo@www.peterbrooke.com and we will do everything we can to make your experience with Peterbrooke a sweet one!

What shipping methods are available?

Peterbrooke ships via UPS. Any orders placed by 3pm EST will go out the same day. Note: UPS does not ship to APO’s or PO Boxes. Any orders after 3pm EST will be shipped the next business day. Same day local deliveries are for the Jacksonville, Florida area only.

Any items can be purchased and picked up at one of our locations. Please contact your local Peterbrooke for further assistance.

Where does the chocolate ship from?

The chocolate ships from our chocolate factory in Jacksonville, Florida.

Do you offer parties or cater?

We do both!

We offer birthday parties, ladies night, corporate events and more! Each store can provide you with details and we also host parties at our chocolate factory!

We can also cater with our milk or dark chocolate fountain, strawberry trees, party trays and more! Please contact us at ­1-800-771-0019 or contact your local Peterbrooke Chocolatier for more details!

How can I apply for a job with Peterbrooke?

Please visit or call your local Peterbrooke Chocolatier and ask to speak to a store manager.

How should I store the chocolate fresh for more than two weeks?

Store all chocolate in a cool dry area. Keep away from sunlight. Although not recommended, solid chocolate can be frozen for up to 6 months.

Does your chocolate contain dairy products?

Milk chocolate – Contains dairy.
Dark chocolate – Less than half of 1% is dairy
72% – No dairy

Does your chocolate contain nuts?

The chocolate itself does not contain nuts, however, ALL product produced is manufactured in a facility that uses nut products.

Does your chocolate contain gluten?

Plain chocolate is gluten free. Any cookies or pretzels dipped in chocolate may contain gluten.

Can an order be placed to be shipped at a later date?

You can pre-order/hold your order by contacting your local Peterbrooke store and have it shipped, delivered or pick up on a particular date. A Payment will be required to hold the order.

Can I place an order to be shipped outside of the United States?

At this time no.