About Peterbrooke
Peterbrooke has been handcrafting American chocolates in the European tradition since 1983. We now have over 20 locations throughout the Southeast.
UTZ Certified stands for sustainable farming of cocoa with better opportunities for farmers, their families, and our planet. The UTZ program enables farmers to learn better farming methods, improve working conditions, and take better care of the environment. Peterbrooke Chocolatier is one of the early adopters of this program in the United States.
Yes! We offer custom chocolate molds for any occasion, custom logo chocolate bars, and custom chocolate baskets. Please contact us at 1-800-771-0019 or visit your local Peterbrooke shop to see how we can create unique items just for you.
Many of our Peterbrooke locations offer event hosting, catering, and party options. Contact your local Peterbrooke shop for available services and details.
Ordering & Shipping
You can order online through our Shop Online collection for shipping, or browse our Shop & Pickup collection to pick up at your nearest Peterbrooke location.
All online orders ship from our chocolate factory in Jacksonville, Florida.
Orders placed by 2pm EST may ship same day, processing time and weather permitting. During peak season, processing times can take up to 5 business days. Orders received after 2pm EST will be shipped the next business day or Saturday.
We ship via FedEx. Please note that FedEx Express (Overnight, 2-Day, 3-Day) does not pick up or deliver over the weekend. FedEx does not ship to APOs or PO Boxes.
We take extra steps to ensure your chocolates arrive fresh and protected. During warm months, we use special insulated liners, multiple cold packs, and bubble wrap to secure the freshness and quality of your order.
Yes! You can pre-order by contacting your local Peterbrooke store and arrange to have your order shipped, delivered, or picked up on a particular date. Payment will be required to hold the order.
Local Delivery
Same day and scheduled local deliveries are available for qualifying zip codes in the Jacksonville, Florida area. Zip codes are validated during the checkout process.
Local delivery is available for a flat rate of $20. Select "Local Courier" during checkout.
Local Delivery
Same day and scheduled local deliveries are available for qualifying zip codes in the Jacksonville, Florida area. Zip codes are validated during the checkout process.
Local delivery is available for a flat rate of $20. Select "Local Courier" during checkout.
Store Pickup
Browse our Shop & Pickup collection online, add items to your cart, and select "Store Pickup" at checkout. Choose the Peterbrooke location most convenient for you, and your order will be ready for free curbside pickup.
All of our 20+ participating Peterbrooke locations offer curbside pickup. Find the closest location to you on our Find a Shop page.
Corporate Gifting
Absolutely! Peterbrooke specializes in handcrafted corporate gift baskets, custom logo chocolate bars, and curated gift collections perfect for clients, employees, and special occasions. Visit our Corporate Gifting page or download our Gift Catalog for more details.
Fill out the form on our Corporate Gifting page with your details and a member of your local Peterbrooke team will be in touch to help plan your order.
Returns & Issues
If you are unsatisfied in any way with our products, please contact our customer service department at pbsupport@peterbrooke.com and we will do everything we can to make your experience with Peterbrooke a sweet one.
Please contact us at pbsupport@peterbrooke.com with your order number and a photo of the damage, and we will work to resolve the issue promptly.
Contact
You can reach us at 1-800-771-0019, email us at pbinfo@Peterbrooke.com, or visit your local Peterbrooke shop. You can also use the contact form on our Contact Us page.
Visit our Find a Shop page to see all of our locations across Florida, Alabama, and North Carolina.